Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

South Africa (Local Deliveries)

All orders are dispatched via courier using a door to door service. Deliveries May take 5-10 working days for main cities to be delivered to you. If your address is in an outlying area, it will take up to 7 days for the order to be delivered.

We currently do not have a physical store and are a fully e-commerce online retailer that delivers nationwide. We do not allow for order collections from our office or warehouse. The service we offer is a door-to-door service. This means that the shipment is delivered to the address, not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. Please note that International Deliveries may take 8-20 days depending on your delivery location. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ox Kraal (Pty) Ltd is not responsible for these charges if they are applied and are your responsibility as the customer. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at support@theoxkraal.com with your name and order number, and we will look into it for you.

Returns:

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@theoxkraal.comwith your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@theoxkraal.com / whatsapp : +27 79 111 4291